W99 takes your privacy and the protection of your personal information very seriously. This Privacy Policy explains what information W99 collects, why we collect it, how we use it, and how we keep it secure. By using the W99 platform, you consent to this Privacy Policy.
W99 Privacy Policy last updated: January 2026. This policy applies to the W99 platform, website, and mobile application. Keeping your personal information secure is our primary responsibility.
W99 is a licensed online betting and gaming platform serving Bangladesh and users around the world. We adhere to international data protection standards and treat your privacy as a top priority. W99 recognizes that your personal information is highly sensitive, which is why we use robust encryption and security measures to protect it.
The core purpose of this Privacy Policy is to inform you how W99 collects, stores, uses, and protects your information. We believe in full transparency and want you to clearly understand where your data goes and why.
By creating a W99 account, using the platform, or accessing our services, you agree to this Privacy Policy. If you do not agree, please refrain from using W99 services.
W99 collects various types of information necessary to deliver our services. This information is used to fulfill legal obligations, ensure security, and improve your experience.
When registering a W99 account, you are required to provide the following information:
To meet legal requirements and ensure security, W99 may collect the following documents:
W99 retains records related to your deposits, withdrawals, and betting activity. This includes:
When you use the W99 platform, we automatically collect certain technical information:
W99 records your interactions with customer support, which may include live chat, email, and phone conversations.
W99 uses collected information only for legitimate purposes. We never use your data for unrelated purposes without your consent.
Your information is used to create, maintain, and manage your W99 account, including login, password resets, and account verification.
W99 uses your information to deliver betting, gaming, and other services, including processing bets, paying out winnings, and completing transactions.
W99 uses your information to comply with applicable laws and meet licensing requirements, including age verification, anti-money laundering measures, and responsible gaming policies.
W99 analyzes your information to detect fraud, prevent unauthorized access, and maintain platform security, including monitoring for suspicious activity.
With your consent, W99 may send you information about bonuses, promotions, and new games. You can opt out of these communications at any time.
W99 uses your information to resolve issues, answer questions, and provide support.
W99 respects your privacy and shares information with third parties only when strictly necessary.
To process deposits and withdrawals, W99 shares your financial information with trusted payment processors. These processors comply with rigorous security standards.
To provide Live Casino, slots, and other games, W99 shares limited information with third-party game providers.
Where legally required, W99 may be obligated to share information with government authorities, courts, or law enforcement agencies.
W99 never sells your information to third parties. However, limited data may be shared with trusted business partners solely for the purpose of improving our services.
W99 employs industry-leading security measures to keep your personal information safe.
W99 secures all data transmissions using SSL/TLS encryption. Your password is stored with strong hashing algorithms.
W99 servers are protected by advanced firewalls and network security. We conduct regular security audits and penetration testing.
Only authorized W99 staff can view your information, and only when necessary for work purposes. All access is logged and monitored.
W99 performs regular data backups to secure locations, ensuring your information can be recovered in the event of any issue.
W99 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
Cookies are small text files stored on your device. They help W99 recognize you and remember your preferences.
You can block or delete cookies through your browser settings. Please be aware that doing so may affect the functionality of certain W99 platform features.
As a W99 user, you have specific rights regarding your personal information.
You may request a copy of the information W99 holds about you at any time.
If your personal information is incorrect or outdated, you can contact W99 support to update it.
You may request the deletion of your W99 account and associated data. Please note that we may be required to retain certain information to comply with legal obligations.
You can request your personal data in a structured format at any time, making it easy to transfer to another service.
You can unsubscribe from W99 marketing emails and notifications at any time. Every email includes an unsubscribe link.
W99 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a platform notification.
Continuing to use W99 after a policy change means you accept the new terms. Check this page regularly for the latest information.
If you have any questions or concerns about this Privacy Policy, please contact W99 Customer Support. Email: [email protected] | Live Chat: available 24/7 | We take your privacy seriously.
Our Commitment to Keeping Your Information Safe
W99 protects all data transmissions using bank-grade SSL/TLS encryption.
A rigorous identity verification process that meets legal requirements and prevents fraud.
All your information is stored on encrypted servers accessible only to authorized personnel.
W99 never sells or rents your personal information to any third party.
Regular security audits and penetration testing are conducted to ensure maximum protection.
You have full rights to access, modify, or delete your information at any time.
Enjoy betting and gaming on W99 with your privacy fully protected. We safeguard your information with robust encryption and security measures.
Want to know more? Terms and Conditions and Responsible Gaming View.